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Collections Agent
Job Posted: 18 days ago
Salary: £ 23,000 - 25,000 / Annum
Job Type: Permanent
Location: G3, Stobcross (historical), Glasgow City
Expire in: 10 days
Job Description
Anderson Knight is delighted to be supporting a leading financial services organisation in the recruitment of a Collections Agent.
This is an excellent opportunity for someone who enjoys problem-solving, building customer relationships, and working in a supportive team environment. You’ll play a key role in helping customers who have fallen behind on payments, guiding them towards fair and sustainable solutions.
Location: Glasgow - Hybrid (after training & probation)
Salary: £23,000 – £25,000 DOE
Working hours:
• Monday to Friday (rotational shifts):
o 8am–4pm for 3 weeks
o 12pm–8pm for 1 week
• Weekend cover: 1 in every 4 weekends (Saturday or Sunday, 9am–5pm or 10am–6pm) – with a day off in lieu.
• Hybrid working: Following training and successful probation, typically 2 days in the office and 3 days from home.
What you’ll be doing:
• Managing customer accounts in arrears with empathy, professionalism, and in line with company and regulatory standards.
• Handling inbound and outbound calls, maintaining accurate records and delivering a positive customer experience.
• Conducting income and expenditure assessments to agree suitable repayment plans.
• Negotiating effectively while always focusing on fair and positive customer outcomes.
• Meeting performance targets and addressing challenges proactively.
What we’re looking for:
• Previous collections or similar experience is desirable, but not essential.
• Strong customer service skills and the ability to handle sensitive conversations.
• A clear understanding of Treating Customers Fairly (TCF) principles.
• Excellent communication skills with strong attention to detail.
• A positive, open, and solutions-focused attitude.
Benefits:
• 33 days’ holiday (25 days annual leave + 8 public holidays).
• An additional day off on your birthday.
• Discretionary bonus scheme.
• 15% pension contribution.
• Private medical insurance and eyecare support.
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Collections Agent job near me in G3, Stobcross (historical), Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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