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Collections Team Leader
Job Posted: an hour ago
Salary: £ Competitive
Job Type: Permanent
Location: City of London, London
Expire in: a month
Job Description
Collections Team Lead - B2C 💼 | Global Consultancy Group 🌍 | London
Are you a high-performing collections leader ready to take the next step in your career?
🚀 We're partnering with a global educational management company that's on a mission to transform lives through learning, and they're looking for a Collections Team Lead to take full ownership of their UK B2C collections function.
This is a standout opportunity to lead from the front, drive strategic change, and make a real impact in a purpose-led organisation.
What You'll Be Doing 📋
👥 Lead & Inspire: Manage and mentor a team of 2-3 experienced collections professionals, fostering a culture of excellence and accountability.
📈 Drive Strategy: Own and evolve the B2C collections strategy, aligning with wider financial goals and business growth.
💰 Maximise Recovery: Take charge of cash collection targets, implementing initiatives to improve recovery rates and reduce aged debt.
🔍 Analyse & Report: Use data to identify trends, risks, and opportunities, delivering actionable insights to senior stakeholders.
🤝 Collaborate Cross-Functionally: Work closely with Finance, Legal, Customer Service, and Operations to ensure a seamless and compliant collections process.
⚙️ Optimise Processes: Lead continuous improvement projects, leveraging automation and technology to streamline workflows.
✅ Ensure Compliance: Stay ahead of regulatory changes and ensure all collections activity meets internal and external standards.
🧠 Be the Expert: Act as the go-to authority on B2C collections, bringing deep technical knowledge and commercial acumen.
What We're Looking For 🔍
✅ Proven experience managing a B2C collections or credit control team (2+ years, 2-3 direct reports).
💡 Strategic thinker with a hands-on approach and a track record of delivering results.
📊 Strong analytical skills and confidence presenting to senior stakeholders.
🧩 Deep understanding of collections systems, processes, and compliance.
🤝 Excellent leadership and communication skills.
🔄 Passionate about continuous improvement and innovation.
Why You'll Love It Here ❤️
🌍 Join a global organisation making a real difference in education.
🎯 Lead a critical function with autonomy, visibility, and impact.
🤝 Work in a collaborative, forward-thinking environment that values expertise.
🏡 Enjoy hybrid working, excellent benefits, and clear progression opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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