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Commercial Operations Manager

Job Posted: 14 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Carterton, Oxfordshire

Expire in: 14 days

Job Description

We are recruiting for an experienced Commercial Operations Manager to join a well-established, customer-focused organisation operating within the visitor sector.

This is a hands-on, operational leadership role with responsibility for driving commercial performance while ensuring an excellent end-to-end customer experience. You will oversee multiple revenue streams including retail, catering, admissions, memberships, and events, while leading front-of-house teams on a day-to-day basis.

As part of the senior leadership team, you will contribute to strategic decision making, while maintaining a strong on-site presence to support operational delivery.

Key Responsibilities

  * Develop and implement commercial strategies to support business growth

  * Identify and deliver new revenue generating opportunities

  * Lead and manage front-of-house teams across admissions, retail, and catering

  * Oversee staffing levels, rota planning, and daily operations

  * Act as a visible leader, supporting teams during peak trading periods

  * Manage catering operations, ensuring high standards of service, quality, and hygiene

  * Ensure all commercial areas are well presented, fully stocked, and operating efficiently

  * Monitor performance through budgeting, financial reporting, and KPI analysis

  * Manage supplier relationships, contracts, and procurement processes

  * Contribute to wider business planning as part of the senior management team

  * Participate in a Duty Manager rota, including weekends and peak periods

  * Ensure compliance with health & safety, financial controls, and company policies

  * Collaborate cross functionally to enhance the overall customer journey

Essential Criteria:

  * Proven experience in a commercial operations role within hospitality, retail, leisure, tourism, or a customer-focused environment

  * Strong background managing front-of-house or customer-facing teams

  * Commercially astute with experience in budgeting and performance management

  * Demonstrated ability to grow revenue and improve operational performance

  * Strong leadership and people management skills

  * Excellent organisational and planning capabilities

  * Confident communication and stakeholder management skills

  * Passion for delivering high-quality customer experiences

Desirable:

  * Experience within a multi-revenue stream environment

  * Knowledge of retail or catering operations

  * Exposure to events, memberships, or customer experience initiatives

  * Familiarity with EPOS, booking/admissions systems, or reporting tools

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