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Commercial Operations Manager

Job Posted: 4 days ago

Salary: £ 55,000 - 60,000 / Annum
Job Type: Permanent
Location: Totton, Hampshire

Expire in: 23 days

Job Description

Commercial Operations Manager

Location: Southampton

Salary: £50,000 – £60,000 per annum

Reporting to: Managing Director

Department: Commercial & Business Operations

Direct Reports: Sales, Customer Service, Administration, Planning & Back‑Office Support

Post: Full time, Permanent

Hours: 8:30am – 5:30pm Monday to Friday (1-hour unpaid lunch)

Role Purpose

The Commercial Operations Manager will lead all commercial, administrative and back‑office functions for a Manufacturing business, ensuring the business operates efficiently, delivers excellent customer service, and drives increased sales and turnover. Working closely with the Manufacturing Operations Manager — who oversees all shop‑floor production — this role owns everything outside of physical manufacturing, including sales management, order processing, customer communication, planning, compliance, administration, and commercial performance.

This is a key leadership role responsible for building a more structured, scalable and commercially focused operation.

Essential Key Skills & Experience needed

  * Proven experience in commercial operations, sales operations or business administration leadership.

  * Knowledge of ERP/MRP systems and commercial reporting tools.

  * Background in manufacturing, packaging, plastics, FMCG or similar operational environments.

  * Strong understanding of sales processes, customer service and order management.

  * Excellent organisational skills with the ability to streamline processes and improve efficiency.

  * Confident communicator able to work closely with production and senior leadership.

  * Strong commercial awareness with the ability to drive growth and improve margins.

  * Experience managing teams across sales, admin or back‑office functions.

  * Understanding of compliance frameworks such as BRCGS, EPR obligations, and H&S systems

Key Responsibilities

Commercial Leadership & Sales Growth

  * Lead and manage the sales function, ensuring proactive customer engagement and growth of existing accounts.

  * Develop and implement commercial plans to increase turnover and profitability.

  * Identify new business opportunities and support the MD with strategic customer development.

  * Monitor sales performance, pipeline activity and forecasting accuracy.

  * Ensure pricing, quotations and commercial decisions are consistent, competitive and profitable.

  * Manage recruitment, training and mentoring of the sales team to build capability and performance.

Planning & Cross‑Functional Coordination

  * Work closely with the Manufacturing Operations Manager to align production plans with customer demand.

  * Ensure accurate forecasting, capacity planning and order prioritisation.

  * Coordinate between sales, admin and production to ensure smooth end‑to‑end delivery.

  * Support continuous improvement initiatives that enhance efficiency and customer satisfaction.

Compliance, Accreditation & Regulatory Responsibilities

  * Maintain knowledge and understanding of BRCGS Food Contact Packaging accreditation requirements and ensure commercial processes support compliance.

  * Work with the Manufacturing Operations Manager to manage and maintain Health & Safety systems across commercial and operational interfaces.

  * Oversee Extended Producer Responsibility (EPR) obligations, ensuring accurate reporting, data capture and compliance with UK packaging legislation.

  * Manage any other compliance‑related matters including documentation, audits, customer requirements, and regulatory updates.

People Leadership

  * Manage and develop the sales, admin and back‑office teams.

  * Set clear objectives, performance standards and development plans.

  * Build a positive, accountable and customer‑focused culture

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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