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Communications & Engagement Specialist

Job Posted: a month ago

Salary: £ 32,338 - 39,524 / Annum
Job Type: Contract
Location: Manchester, Greater Manchester

Expire in: 2 days

Job Description

A Communications & Engagement Specialist works on housing or regeneration projects, making sure residents are kept informed, involved, and supported throughout changes to their homes or community.

Client Details

This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants.

Description

Develop and deliver communications
 Create clear, simple updates for residents (letters, newsletters, FAQs, digital content)

Lead resident and community engagement
 Plan and run consultations, drop-ins, surveys, and community events

Gather and use feedback 

Collect resident feedback and ensure it is shared with project teams to influence decisions

Manage stakeholder relationships
 Work with internal teams, contractors, councils, and partners to keep communication aligned

Support project delivery
 Help deliver engagement plans and ensure activities are completed on time

Monitor engagement activity
 Track communications and engagement work, keeping accurate records and reporting on outcomes

Manage issues and risks

Identify concerns from residents and help resolve or escalate them appropriately

Profile

A successful Tenancy Engagement Officer should have:

Experience within the property or housing sector, ideally in a not-for-profit setting.
Strong interpersonal skills and the ability to build trust with tenants.
Knowledge of tenancy agreements and housing regulations.
Proficiency in maintaining accurate records and using relevant software systems.
A proactive approach to problem-solving and decision-making.
A commitment to providing excellent customer service.Job Offer

Competitive salary ranging from £32,338 to £39,524 per annum.
Opportunities to make a positive impact in the not-for-profit sector.
Supportive work environment within the property industry.
Professional development opportunities.
Convenient location in Manchester.This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you're passionate about housing and community engagement, apply today

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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