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Communications Operator
Job Posted: 2 days ago
Salary: £ 15.94 - 16.11 / Hour
Job Type: Permanent Contract , Temporary
Location: CH5, Cei Connah, County of Flintshire
Expire in: a month
Job Description
Communication Operator - North Wales Police
I am currently representing North Wales Police who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate of which is negotiable dependent upon experience
We are looking for a Communication Operator based at: CH5 4HA
OVERALL PURPOSE OF JOB:
* To provide a professional, effective and efficient customer service within North Wales Police with the aim of ‘getting it right first time’
* To resolve issues raised by members of the public with an emphasis on first contact resolution wherever possible.
* To be responsible for resolution and deployment recommendations using a range of systems in a pressurised and reactive environment.
* To accurately record information on force systems.
* To receive, interpret, analyse, and disseminate information.
Requirements:
* You have an NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
* You can type around 25 - 30wpm.
* You have good communication skills together with the ability to work well in a team environment or on your own initiative.
* You are computer literate to an intermediate level together with windows systems and/or relevant experience.
* You have the ability to evidence problem solving skills.
* You have the ability to remain calm in stressful situations.
* You have good geographical knowledge of North Wales.
If you are looking for a new role or would like further information, please send across your up-to-date CV
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
Look forward to speaking with youBefore You Apply
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