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Community and Communications Manager
Job Posted: 7 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Leamington Spa
Expire in: a month
Job Description
As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal.
You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels.
Key Responsibilities
Member Engagement & Community Development
Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network.
Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities.
Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services
Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication.
Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction.
Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources.
Participate in regional and special interest discussion suppers and represent the company at relevant events.
Communications
Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels.
Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy.
Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members
Produce high-quality written and visual content for newsletters, digital channels, and marketing materials.
Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership.
Collaboration and Support
Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement
Work closely with colleagues across the team to align communications and engagement activities with company objectives
Contribute ideas and feedback to support the ongoing development of the network’s member services and digital platforms
Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies
Development of external personal network for the benefit of the company
Responsibility for own ongoing personal development and learning
Essential Skills and Experience
Degree level qualification or equivalent experience
Strong experience in engagement, communications, or marketing role, ideally within the professional services sector
Excellent interpersonal and relationship building skills
Strong written and verbal communication skills with experience creating impactful content
Confident managing multiple projects and priorities
Experience with digital communications tools, including websites, email campaigns, and social media platforms
Ability to work collaboratively with colleagues and external partners
Desirable Skills and Experience;
Experience working in, or supporting, law firms
Experience in community development or member engagement
Experience of professional networks.
Experience supporting events and conferences
Experience of working in a small team
Understanding of trends and issues affecting the legal sector and SME businesses
Familiarity with CRM systems, member engagement tools and marketing measurement and analytics
Familiarity with video editing software
Personal Attributes;
Proactive, self-motivated, organised and results-driven
A collaborative, approachable team player who thrives in a community environment
Passionate about building relationships and delivering exceptional service
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