Hiring Now: Complaint Handler Near You – Apply Today!
Your Next Complaint Handler Job Starts Here – Apply Now!
Complaint Handler
Job Posted: 16 days ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Contract
Location: Witney
Expire in: 12 days
Job Description
An exciting opportunity has arisen for a CISL Complaint Handler to join a dynamic compliance team within the financial services sector on an initial 6 month contract basis. In this role, you will manage and resolve customer complaints relating to investment platforms, SIPP/ISA products, and advisory services. You will play a key role in ensuring all complaints are handled in line with FCA DISP rules and Consumer Duty requirements, while delivering fair and timely outcomes. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about maintaining high standards of customer care and regulatory compliance.
Duties & Responsibilities
Manage, investigate, and resolve customer complaints in line with FCA DISP rules
Analyse complex customer journeys across investment platforms and advisory services
Ensure fair and consistent customer outcomes in line with Consumer Duty principles
Maintain accurate records and documentation of complaint handling activities
Communicate clearly with customers, advisers, and internal stakeholders
Monitor deadlines and manage a caseload effectively within required timeframes
Identify trends and potential risks arising from complaints
Support continuous improvement of complaint handling processes and controls Education & Skills Required
Previous experience handling complaints within financial services
Strong understanding of FCA DISP rules and Consumer Duty
Excellent written and verbal communication skills
High level of accuracy and attention to detail
Ability to manage multiple cases in a deadline-driven environment
Knowledge of investment platforms, SIPP/ISA products, CASS principles, and adviser distribution models; professional qualifications desirable Apply Now If you have the skills and experience to deliver excellent customer outcomes and thrive in a compliance-focused environment, apply today and take the next step in your financial services careerBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Complaint Handler job near me in Witney! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
- £250 - £250 Day
- Kidlington, Oxfordshire
- Temporary
© Vita CV: Registered in England and Wales (16187919).