Hiring Now: Complaint Service Improvement Officer Near You – Apply Today!
Your Next Complaint Service Improvement Officer Job Starts Here – Apply Now!
Complaint Service Improvement Officer
Job Posted: 12 minutes ago
Salary: £ 19.3 - 21.33 / Hour
Job Type: Contract
Location: Greenwich, Greater London
Expire in: a month
Job Description
Complaint Service Improvement Officer
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
Lead and initiate the Directorate’s service improvement work and identifying improvements in service.
Run or support the Community Services Directorate with project work and administrative tasks.
Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures.
Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines.
Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and proceduresBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Complaint Service Improvement Officer job near me in Greenwich, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).