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Complaints and Information Manager
Job Posted: 7 minutes ago
Salary: £ 244 - 244 / Day
Job Type: Contract
Location: Hackney
Expire in: a month
Job Description
Complaints and Information Manager
Hackney
Contract
Hybrid – 2 days per week in office, 3 days work from home
£244.79 per day PAYE + 28 days annual leave
Full time
The postholder will ensure compliance with all relevant legislation, statutory guidance, data protection requirements, and organisational standards, while maintaining high levels of service quality and meeting prescribed timescales. Acting as the operational lead for the Complaints & Information Team, the role will drive a culture of accountability, transparency, and continuous improvement.
Complaints Management
Lead the effective management of Children Act and corporate complaints across the Children & Education Directorate, ensuring compliance with statutory requirements, best practice standards, and Directorate procedures.
Information Governance and Data Protection
Maintain strategic oversight of all Freedom of Information (FOI) requests and Subject Access Requests (SARs), ensuring timely, accurate, and legally compliant responses.
Service Improvement and Quality Assurance
Analyse complaints, feedback, and information request data to identify trends, risks, and opportunities for improvement.
Leadership and People Management
Lead, motivate, and develop the Complaints & Information Team, fostering a high-performance culture focused on continuous improvement.
To find out more information please contact Abbie at
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