Hiring Now: Complaints Handler Near You – Apply Today!
Your Next Complaints Handler Job Starts Here – Apply Now!
Complaints Handler
Job Posted: 22 days ago
Salary: £ 25,034 - 29,350 / Annum
Job Type: Permanent
Location: Dublin
Expire in: 6 days
Job Description
Complaints Handler
Based in Dublin 3
5 days a week on site
Paying up to €34,000
Do you have experience managing customer complaints and resolving complex issues? Are you a confident communicator who can remain calm under pressure while delivering fair and positive outcomes?
We're recruiting for a Complaints Handler to join our client's team in Dublin. This is an excellent opportunity for someone who enjoys investigating issues, taking ownership of cases and providing exceptional customer care throughout the resolution process.
The Role
You'll be responsible for managing customer complaints from initial contact through to resolution. Working closely with internal departments, you'll investigate concerns, identify the root cause of issues and provide timely, customer-focused solutions.
You'll play an important role in improving the customer experience by identifying trends, sharing feedback and helping prevent recurring issues.
What you'll be doing
Managing customer complaints from start to finish.
Investigating service issues and gathering relevant information.
Identifying root causes and agreeing appropriate resolutions.
Liaising with customers by phone, email and video meetings.
Working with internal teams to resolve complex cases within agreed service levels.
Maintaining accurate case notes and customer records.
Supporting customer retention by resolving concerns professionally and effectively.
Highlighting recurring issues and contributing to service improvements.
What we're looking for
Previous experience in complaints handling, escalated customer service or case management.
Excellent written and verbal communication skills.
Strong problem-solving and investigative abilities.
A calm, empathetic and professional approach to difficult conversations.
Excellent organisation and attention to detail.
The ability to manage a varied workload in a busy environment.
Experience working within a regulated, target-driven or service-focused environment would be an advantage.
If you enjoy resolving problems, delivering positive customer outcomes and making a real impact on service quality, we'd love to hear from you.
52051CH
INDIRE
The Portfolio Group are acting on behalf of our client in recruiting for this positionBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Complaints Handler job near me in Dublin! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
- £30213 - £34529 Annum
- Dublin
- Permanent
© Vita CV: Registered in England and Wales (16187919).