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Complaints Handler
Job Posted: 2 days ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: G52, Scotstoun, Glasgow City
Expire in: 25 days
Job Description
Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.
Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.
To be considered for this role you must have end-to-end compliant handling experience.
Working Hours:
• Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.
• Hybrid working is available following the successful completion training and probation.
Salary: £25,000
Key Responsibilities:
• Log, manage, and resolve customer complaints accurately and efficiently.
• Take full ownership of complaint cases, ensuring a thorough resolution process.
• Adhere to internal procedures, industry regulations, and company policies.
• Maintain professionalism and deliver outstanding customer service at all times.
• Work collaboratively with internal teams to expedite complaint resolutions.
• Keep customers informed with regular updates on their complaint status.
• Identify recurring issues and contribute to process improvements to prevent future complaints.
Requirements:
• Proven experience in end-to-end complaint handling.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to build and maintain strong customer relationships.
Benefits:
• 33 days’ holiday (25 days’ annual leave + 8 public holidays).
• An extra day off for your birthday.
• Discretionary bonus scheme.
• Up to 20% pension contributions.
• Eyecare and private medical insurance.
• Clear progression.
If you’re interested in this opportunity, please submit your CV in confidenceBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Complaints Handler job near me in G52, Scotstoun, Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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