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Complaints Handler
Job Posted: 21 hours ago
Salary: £ 25,600 - 28,500 / Annum
Job Type: Permanent
Location: Leeds
Expire in: a month
Job Description
COMPLAINTS HANDLER
Salary: £25,625 – £28,085 | Location: Leeds | Type: Full-time, Office-based
Are you passionate about resolving problems and putting customers first? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, this could be the ideal opportunity for you.
A rapidly growing, forward-thinking business in the energy sector is seeking an experienced and customer-focused Complaints Handler to join their dedicated team. This is your chance to play a vital role in transforming customer experiences, influencing service improvements, and being part of a supportive, professional team environment.
About the Role:
You’ll be handling a range of customer complaints – from general queries to complex regulatory matters – with empathy, efficiency, and a solutions-led mindset. Working closely with colleagues across departments, you’ll get to the root of issues and make a real impact on service delivery.
Key Responsibilities:
Investigate and resolve customer complaints to a high standard
Handle escalated complaints including Ombudsman and Extra Help Unit cases
Collaborate with teams across Billing, Technical and Operations to resolve issues
Maintain regulatory compliance in all communications and outcomes
Deliver detailed, accurate written responses and maintain case records
Identify opportunities for process improvements through root cause analysis
Support customer satisfaction KPIs by working both independently and within a team
About You:
Must have experience in the energy industry
Complaint handling experience preferred, not essential
Excellent written and verbal communication skills
Empathetic, professional, and calm under pressure
Comfortable managing multiple cases and meeting deadlines
Confident using Microsoft Excel, Word and Outlook
Knowledge of industry regulations relating to complaints is highly desirable
Strong attention to detail with a solutions-focused approach
Benefits Include:
Private medical cover
Pension scheme with employer contributions
Study support for relevant qualifications
22 days holiday (rising with service), plus the option to buy additional leave
Enhanced maternity and paternity pay
Professional development and progression opportunities
This is a fantastic opportunity for someone looking to grow their career in a people-first environment with a commitment to quality, improvement, and employee support.
Mpeople are acting as an Employment Business and only can accept applications from those candidates with authority to work in the UK without requirement of sponsorship.
If you have not heard back within 14 days, please consider your application unsuccessful on this occasionBefore You Apply
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