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Complaints Handler
Job Posted: 7 days ago
Salary: £ 16 - 18 / Hour
Job Type: Temporary
Location: Chester, Cheshire
Expire in: 20 days
Job Description
As a Complaints Handler in the not-for-profit sector, you will manage customer concerns with professionalism and efficiency. This temporary role in Chester requires a detail-oriented individual with a strong commitment to providing excellent customer service.
Client Details
This organisation operates within the not-for-profit sector and is focused on delivering services that make a positive impact. It is a small-sized company known for its commitment to customer satisfaction and operational excellence.
Description
Handle incoming complaints from customers with care and professionalism.
Investigate issues thoroughly to identify solutions and resolve concerns promptly.
Maintain accurate records of all complaint interactions and resolutions.
Liaise with internal teams to gather necessary information and provide updates to customers.
Ensure that all complaints are handled in line with company policies and regulatory standards.
Provide feedback to management to help improve processes and customer experiences.
Contribute to a positive and supportive team environment.Profile
A successful Complaints Handler should have:
Previous experience in a customer service or complaints-handling role within a regulated environment.
Strong communication and problem-solving skills.
Attention to detail and a methodical approach to resolving issues.
Familiarity with working in the not-for-profit sector is advantageous.
Ability to work effectively both independently and as part of a team.
A proactive attitude and commitment to maintaining high standards.Job Offer
Competitive hourly rate of approximately £14.40 to £17.60, paid weekly.
Hybrid working - 3 days at home, 2 days in office after training.
Opportunity to work in Chester within a meaningful not-for-profit environment.
Temporary role offering flexibility and the chance to build valuable experience.
Supportive company culture with a focus on customer satisfaction.If you are ready to make a difference as a Complaints Handler, we encourage you to apply todayBefore You Apply
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- National Insurance number.
- Date of birth.
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