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Complaints Handler
Job Posted: 2 days ago
Salary: £ 32,000 - 32,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire
Expire in: a month
Job Description
We have an opportunity for a talented Complaints Handler
You will play an important role where you will be responsible for the reporting, investigation and resolution of complaints across our Savings, Retail Finance and Property divisions. You will be a true subject matter expert in complaints handling, advising the business on the appropriate approach to dealing with customer complaints, balancing the needs of the business with customers interests and ensuring that they are being treated fairly in line with Consumer Duty principles and that positive outcomes are reached.
This role will be based in our Hampshire office and is full time, Monday to Friday 09:00 - 17:30 with hybrid working available after successful completion of the probationary period.
What we are looking for in you…
What is important to us is that you have a proven background in Complaints Handling in a FCA regulated environment (with a sound understanding of DISP, CONC and MCOBS rules and procedures), Whilst this role will involve end to end case management of complaints, what is equally important is your approach to stakeholder management and ability to influence at varying levels of seniority across the bank. Considering the reporting aspect of this role, your analytical and presentation skills will need to be second-to-none to allow you to thrive in this role.
What is equally important is that you have a natural ability in delivering customer excellence, both in written form and by telephone, with exceptional and professional communication skills.
What’s in it for you…
As well as a competitive salary, our client offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer healthcare benefits. In addition, all colleagues have free access to Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable)Before You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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