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Complaints & Information Officer
Job Posted: 6 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Inverness, Highlands
Expire in: a month
Job Description
We are seeking a proactive and empathetic Complaints and Information Officer to join our client's team in Inverness on a fixed-term basis. The successful candidate will play a key role in managing and resolving complaints, handling information requests, and ensuring compliance with relevant legislation and internal policies. This is a vital position that supports transparency, accountability, and continuous improvement across the organization.
Location: Inverness, Scotland
Contract Type: Fixed-Term (18th August 2025 - February 2026)
Salary: Competitive, based on experience
Hours: Full-time (35 hours per week)
🎯 Key Responsibilities
Receive, log, and acknowledge complaints and information requests in a timely manner
Investigate complaints thoroughly, liaising with relevant departments and stakeholders
Draft clear, accurate, and sensitive responses in line with organizational standards
Ensure compliance with the Freedom of Information (Scotland) Act 2002 and Data Protection legislation
Maintain accurate records and produce regular reports on complaint trends and outcomes
Provide advice and guidance to staff on complaint handling and information governance
Identify areas for service improvement based on feedback and complaint analysis
Support internal audits and contribute to policy reviews related to complaints and information management
👤 Person Specification
Essential:
Significant and relevant experience of working within a customer/administrative service
Excellent customer care skills
Effective communication and team working skills
Effective report and letter writing skills using MS Word and Adobe software
Good skills in data analysis and evaluation
Accuracy and attention to detail
Being able to work to strict deadlines
Excellent self-management and time management skills
If you are interested or would like some more information, please contact us on (phone number removed) or email
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