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Complaints Investigation Administrator - 12 MONTHS FTC
Job Posted: a day ago
Salary: £ 25,890 - 25,890 / Annum
Job Type: Contract
Location: Bradford
Expire in: a month
Job Description
Complaints Investigation Administrator
Bradford
£25,890
Monday to Friday 37.5 hours a week – Hybrid Wednesday/Thursday office based.
25 days holiday plus additional holiday incentive.
Private Healthcare
5% pension contribution.
The Company: As a leading commercial Car Warranty brand based in Bradford, operating across the UK and worldwide. Inspiring a worldwide customer base.
They are looking to enhance their talented Customer Complaints team and the Customer Service role offers a chance to work at the heart of this dynamic fast-paced commercial business.
As the Customer Complaints Advisor, you will manage complex warranty complaint with the help of the technical team to try secure a sportive outcome for their customers. You will be required to liaise daily with the technical teams and the customers, investigating and providing full support to help maximise the potential of the complaint resolution. The key duties for this post will be varied, pressured and you will have the ability to manage your time effectively with a very keen eye for detail.
The successful candidate will have previous outbound and inbound customer service complaints experience as well as the ability to work proactively in a dynamic environment. An excellent telephone manner is crucial to the role alongside a result driven attitude. You will be IT literate and have a confident and professional and friendly approach to your work. Strong organisational skills.
This position is offering an amazing opportunity for someone with the great customer service and complaints experience background to your knowledge to join a successful team in a friendly office.
My client prides themselves on the level of customer services they provide, your role enables the company to continue to provide exceptional service.
This is a great opportunity for you if you enjoy building and maintaining customer relationships. You thrive and enjoy the pressure that comes with working in a service office, as a critical part of this team you will need to bring with you your positive energy, excellent administrative & database management skills, complins resolution exposure and have the ability to manage timescales effectively and communicate well.
Working well under pressure as you know comes hand in hand with this type of position, if you thrive on working in a busy environment, looking to be part of this company’s expansion and growth and be a valued member of the team and not just a number.
I will need you to have the ability to react well to finding solutions for customers then I would really like to speak with you.
If you love customer service, solving problems and you have a logical approach then please apply.
I look forward to hearing from you.
Lisa
Farr Associates
Recruitment SpecialistBefore You Apply
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