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Complaints Investigator - Nights
Job Posted: 17 hours ago
Salary: £ 16.49 - 16.49 / Hour
Job Type: Contract
Location: Witney, Oxfordshire
Expire in: a month
Job Description
Are you detail-driven, quality-focused, and passionate about maintaining high standards in medical device manufacturing?
Vibe Recruit are proud to be working with a global healthcare leader to recruit for a Quality Systems Support position within their Complaints Department. This is a fantastic opportunity to join a company committed to improving lives through innovation and excellence.
About the Role
You'll play a key role in supporting the Complaints Department, ensuring compliance with quality procedures and contributing to the continuous improvement of systems and processes.
Working on a 4 on / 4 off continental night shift (7pm - 7am), you'll investigate customer product returns, identify root causes, and support the development of effective and compliant quality systems.
Key Responsibilities
Conduct investigations on customer-returned products in accordance with site and divisional procedures
Support the development, implementation, and enhancement of Quality Systems and processes
Liaise professionally with global colleagues and Customer Service teams
Troubleshoot and analyse product complaint data using electronic equipment and software applications
Promote and adhere to Health & Safety standards, reporting improvements where identified
Uphold the company's Code of Conduct in all communications and interactions
About You
Strong attention to detail and commitment to compliance
Experience in a technical, laboratory, or quality systems environment (medical devices experience advantageous)
Excellent communication and organisational skills
Confident using electronic systems and investigation tools
Why Join?
Opportunity to work with a world-class healthcare company
Join a collaborative, professional team supported by Vibe Recruit
Competitive £16.49 per hour rate
Excellent work-life balance with 4 on / 4 off nights (7pm - 7am)
Modern, inclusive, and supportive working environment
Interested?
Apply today with Vibe Recruit and take the next step in your quality career with a global healthcare leader. For further information please call Gemma (phone number removed)
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