Hiring Now: Complaints Officer Near You – Apply Today!
Your Next Complaints Officer Job Starts Here – Apply Now!
Complaints Officer
Job Posted: 2 hours ago
Salary: £ 20 - 25 / Hour
Job Type: Temporary
Location: Cambridge, Cambridgeshire
Expire in: a month
Job Description
Complaints Officer (Social Housing) – Cambridgeshire
6-month interim
£20–£25 per hour -| Hybrid – 1 day/week in the office
Are you a calm, solutions-focused complaints professional who knows how to turn a tough situation into a positive outcome? We’re working with a respected social housing provider in Cambridgeshire who needs an experienced Complaints Officer to join them on an interim basis for six months. This is a fantastic opportunity to make a real difference to residents’ lives while working within a supportive, mission-driven team.
The role
You’ll be the go-to person for Stage 1 complaints, managing cases end-to-end with empathy, accuracy, and pace. Working closely with internal teams and external contractors, you’ll ensure residents receive a fair, thorough, and timely response.
Key responsibilities include:
* Receiving and logging all Stage 1 complaints
* Investigating concerns, gathering evidence, and coordinating input from relevant teams
* Drafting clear, well-reasoned responses that meet policy and timescale requirements
* Liaising confidently with contractors and service partners to resolve issues promptly
* Using the QL system (training provided) to track and manage cases
* Supporting with data entry and invoice processing as needed
What we’re looking for
* Previous experience handling complaints in social housing / local authority / public sector environments
* Excellent investigation and case management skills
* Strong written communication – able to produce clear, resident-friendly responses
* Confident stakeholder management, including working with contractors
* Comfortable learning new systems (QL experience is a bonus, not essential)
* Organised, resilient, and able to manage a busy caseload with care
What’s on offer
* £20–£25 per hour (depending on experience)
* 6-month interim contract with potential to extend
* Hybrid working – just 1 day per week in the Cambridgeshire office
* Meaningful work supporting residents and improving services
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and businessBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Complaints Officer job near me in Cambridge, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).