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Complaints Officer

Job Posted: 10 days ago

Salary: £ 33,163 - 33,163 / Annum
Job Type: Permanent Contract
Location: Exeter, Devon

Expire in: 18 days

Job Description

BDS are recuiting 2 Complaints officer to work with a leading housing association in Exeter.

Full time Monday- Friday 9am- 5pm

3 days from home, 2 days in the office following completing training

6 month fixed term contract in the first instance.

Salary £33,163 per annum

Main duties include but are not limited too;

  * Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.

  * Work closely with internal teams and external contractors to gather evidence and resolve complaints.

  * Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.

  * Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.

  * Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.

Essential Criteria:

  * Proven experience of managing customer service complaints.

  * Customer Service qualification (or equivalent experience through work or study), or willingness to work towards.

  * Experience in working in a customer service environment.

Desirable:

  * Experience creating reports along with knowledge of performance monitoring and management.

  * Knowledge of social housing policy.

  * Experience of scheduling activities, events or deliveries and of using a booking system or software.

Please apply now for immediate consideration

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