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Complaints Officer
Job Posted: an hour ago
Salary: £ 26,000 - 26,500 / Annum
Job Type: Contract
Location: Kent
Expire in: a month
Job Description
Complaints Officer
6 month FTC
£26,500 per annum
Kent, Hybrid
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 6 month basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Complaints Officer:
Supporting teams with complaints
Ensuring thorough and consistent investigations into complaints
Providing formal written responses
Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
Collating information and accurately updating systems
Recording and following up on complaints
Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Complaints Officer includes:
Knowledge of Housing Ombudsman Complaint Handling Code
Knowledge of resolving customer complaintsTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessfulBefore You Apply
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