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Complaints Officer
Job Posted: 10 hours ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Ipswich
Expire in: a month
Job Description
Complaints Officer
Monday- Friday
9am-5:30pm
Up to £28,000pa
Pure are delighted to be supporting a leading organisation within the financial services sector for a Complaints and Satisfaction officer.
In this role, you will be responsible for resolving complaints in line with internal Complaint Handling Policies and Procedures. You will manage all complaints professionally, engaging proactively with customers to resolve issues at the earliest opportunity.
You will be expected to consistently deliver positive customer outcomes across all communication channels, predominately via emails, and letters. Where an error has occurred, you will clearly explain—both verbally and in writing—how the issue will be resolved and what steps are being taken to put things rights.
Who we’re looking for:
Ability to work as an effective team member – be cooperative, support others and deliver what you promise.
Motivation and capability to drive your own personal development.
Pleasant telephone manner and etiquette
Excellent quality of written and verbal communication and able to communicate effectively at all levels.
Ability to adapt the tone and style of communication (verbal and written), according to customers’ individual circumstances and Clients’ feedback, in line with Consumer Duty.
Ability to organise workload to meet deadlines, see task through to completion and assist the team where required.
Customer focused – identify effective solutions for customer, internal client and external client.
To be able to organise your own workload, whilst having consideration for your team’s workloads, to meet regulatory and operational requirements.
Ability to provide and be able to receive constructive feedback in a positive manner, to support your own and others’ development.
Be approachable, adaptable and open to change.
Thrive under pressure, while maintaining quality.
Knowledge and understanding of mortgage loan documentation.
Knowledge of the applicable regulations (DISP)/codes governing the financial services industryBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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