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Complaints Officer - Repairs
Job Posted: 2 days ago
Salary: £ 20.74 - 26.9 / Hour
Job Type: Contract Temporary
Location: Croydon, London
Expire in: a month
Job Description
Adecco are seeking a dedicated and experienced Complaints Officer on behalf of our Local Authority client to join their Repairs Complaints team.
Complaints Officer - Repairs
Public Sector - Local Authority
Temporary Role - currently to 30th September however extension may be possible
Full Time - Monday to Friday, 36 hours per week
£20.74 per hour PAYE / £26.90 per hour Umbrella
Hybrid Working - 3 days per week in office (based in Croydon)
IT equipment provided
ASAP startThe successful candidate will be responsible for:
Investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure, with a particular focus on responsive repairs.
Coordinating and responding to Freedom of Information requests, Data Protection enquiries and complaints, Press enquiries, and Red File cases as they relate to the service.
Handling complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors, or other Heads of Service.
Coordinating and responding to cases referred to the Local Government Ombudsman (LGO) and enquiries from Members of Parliament and Elected Members of the Council.Requirements:
Previous experience in handling Repairs Complaints is essential.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and meet deadlines.
Knowledge of relevant legislation and procedures.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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