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Complaints Resolution Handler
Job Posted: 13 hours ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: G3, Stobcross (historical), Glasgow City
Expire in: a month
Job Description
Complaints Resolution Handler
Location: Glasgow (Hybrid)
Salary: £25,000
Hours: Monday–Friday, 9am–5pm (1 late shift every 6 weeks)
Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector.
This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Key Responsibilities
• Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
• Communicate clearly and professionally with customers and internal stakeholders.
• Log and document all cases in line with regulatory and internal standards.
• Gather information from relevant departments to support resolution.
• Keep customers updated throughout the process and deliver a positive and supportive experience.
• Identify themes or trends that may support service or process improvements.
What We’re Looking For
• Minimum 1 year of end-to-end complaints experience (essential).
• Experience working within a regulated environment (financial services or similar).
• Strong written and verbal communication skills.
• Ability to manage sensitive or complex cases with empathy and professionalism.
• Proactive, organised and confident in working independently and as part of a team.
Benefits
• 33 days holiday (including public holidays)
• Additional birthday leave
• Discretionary bonus scheme
• Up to 20% pension contribution
• Private medical insurance & eyecare support
• Hybrid working available following probation
• Opportunities for career development
To apply, please send your CV in confidenceBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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