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Complaints Resolution Officer

Job Posted: 14 days ago

Salary: £ 17.23 - 22.4 / Hour
Job Type: Temporary
Location: Exeter, Devon

Expire in: 14 days

Job Description

BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.

Main duties will include

  * Tailor support services to proactively reduce complaints and increase customer satisfaction.

  * Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.

  * Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.

  * Review customer feedback to develop actionable improvement plans and support a high-performance team culture.

Hours per week: Monday- Friday 9am- 5pm

Hybrid working option available 2/3 days per week

Contract; 6 months FTC- potential to extend following this

Pay rate: £17.23ph PAYE- £22.40

Apply now for immediate consideration

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