Hiring Now: Complaints Response and Resolution Officer Near You – Apply Today!
Your Next Complaints Response and Resolution Officer Job Starts Here – Apply Now!
Complaints Response and Resolution Officer
Job Posted: a day ago
Salary: £ 18.34 - 18.34 / Hour
Job Type: Temporary
Location: Romford, London
Expire in: a month
Job Description
Job Advertisement: Response and Resolution Officer (Complaints)
Location: Romford, Essex
Contract Type: Temporary
Hourly Rate: From £18.34
Contract Length: 3 months
Working Pattern: Full Time
Driving Required: No
Are you passionate about providing exceptional customer service and eager to make a difference? Join our team as a Response and Resolution Officer (Complaints) and help shape the experience of our customers.
About the Role:
As a key member of the Customer Insight, Information & Investigations team, you will play a vital role in improving the quality and effectiveness of our customer responses. You will be responsible for managing a diverse range of complaints and inquiries, ensuring that responses are timely, accurate, and uphold the principles of fairness and honesty.
Key Responsibilities:
Handle corporate and statutory complaints with sensitivity and professionalism.
Research and oversee responses to complaints, Ombudsman inquiries, and Freedom of Information requests.
Collaborate with stakeholders to ensure high-quality customer engagement throughout the complaint journey.
Document lessons learned from complaints to promote continuous improvement within the team.
Provide structured and transparent decision-making, ensuring compliance with relevant legislation.What We're Looking For:
A confident communicator with experience in handling complaints and inquiries.
Strong organisational skills to prioritise and manage a varied caseload effectively.
A proactive attitude with a willingness to learn and adapt.
Familiarity with Freedom of Information Act, Data Protection Act, and other relevant legislation.
A commitment to the values of fairness, honesty, and continuous improvement.Qualifications and experience:
5 GCSEs (grade C or above) or equivalent.
Relevant experience in customer service or a related qualification.
Why Join Us?
Convenient Location: Just a 13-minute walk from Romford train station!
Supportive Environment: Work collaboratively with a team dedicated to making a positive impact.
Professional Growth: Opportunities to develop your skills in a dynamic and changing environment.
We encourage you to embrace our core principles:
1. Start off right
2. Fix it early
3. Focus on what matters
4. Be fair
5. Be honest
6. Learn and improve
If you're ready to tackle challenges head-on and contribute to meaningful change in the community, we want to hear from you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browserBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Complaints Response and Resolution Officer job near me in Romford, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).