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Complaints Team Leader
Job Posted: a day ago
Salary: £ 35,000 - 36,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
An exciting opportunity has opened for an experienced Complaints Team Leader to join a growing business and lead a team dedicated to delivering fair outcomes and exceptional customer experiences.
In this role, you’ll:
* Oversee the full complaints handling process in line with FCA and company standards.
* Lead, support, and develop a team of complaint officers (including an overseas function).
* Deliver training and maintain quality across all customer contact channels.
* Identify root causes and drive continuous improvement through reporting and analysis.
* Liaise with senior management and The Financial Ombudsman Service.
We’re looking for someone with strong leadership, excellent communication skills, and a genuine passion for resolving customer issues the right wayBefore You Apply
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Looking for your next career move? Join a top company hiring Complaints Team Leader job near me in London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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