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Compliance Officer

Job Posted: 14 days ago

Salary: £ 34,000 - 36,000 / Annum
Job Type: Permanent
Location: North Yorkshire

Expire in: 14 days

Job Description

Job title: Compliance Officer

Location: North Yorkshire (Hybrid - 1 to 2 days from a home a week)

Salary: £34,000 - £36,000 per annum (dependent on experience)

Purpose of the role:

To own quality and compliance across the business - ensuring products are checked, tested and released to the required standard, the quality management system is maintained and audit-ready at all times, and customer concerns are investigated and resolved professionally. The role is the site's go-to person for all things quality, working closely with production and management, and acting as the main point of contact for external auditors and certification bodies. We're looking for someone who has worked in SMEs, and is happy to roll their sleeves up and be part of the team. It is essential that you drive for this role, due to the remote location.

Key responsibilities:

Sample checking & quality release

Carry out checks and testing of product samples against agreed specifications
Oversee the quality release process, ensuring no product is released without the required checks and documentation being complete
Maintain accurate, audit-ready records of all checks, tests and release decisions
Quarantine and manage non-conforming product, driving root-cause investigation and corrective actionCompliance & quality management system

Oversee day-to-day compliance with the company's quality management system and relevant regulatory requirements
Maintain, review and update policies, procedures and work instructions
Monitor compliance across the site and support colleagues in following correct procedures
Drive continuous improvement of quality processes and documentationISO & audits

Plan and carry out the internal audit programme in line with ISO requirements
Act as the lead contact for external auditors and certification bodies, coordinating audit visits and ensuring the site is always audit-ready
Manage audit findings through to closure, tracking corrective and preventive actionsCustomer complaints

Log, investigate and respond to customer complaints in a timely and professional manner
Identify root causes and implement corrective actions to prevent recurrence
Report on complaint trends and quality performance to managementPerson specification

Essential

Experience in a quality assurance / quality control role within a manufacturing or regulated environment
Working knowledge of ISO quality management systems and internal auditing
Confident dealing with external auditors and customers
Strong attention to detail with excellent record-keeping and documentation skills
Able to investigate problems methodically and see corrective actions through to completion
Good communicator, comfortable working with colleagues at all levels from shop floor to director
Driver with carDesirable 

Internal auditor qualification (e.g. ISO 9001 internal auditor training)
Experience in healthcare, medical devices, pharmaceutical or another regulated sector
Root-cause analysis experience (e.g. 8D, 5 Whys, fishbone)
Experience handling customer complaints or CAPA systemsThis is a great opportunity for someoen to come in and make this role their own, and progress with the company

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