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Contact Centre Advisor

Job Posted: 24 days ago

Salary: £ 13.8 - 14.6 / Hour
Job Type: Permanent
Location: Cambuslang, South Lanarkshire

Expire in: 4 days

Job Description

Contact Centre Advisor

Location: Cambuslang
Hourly rate: £13.80 - £14.60, increasing after 6 months.
Job Type: Full-Time, ongoing temporary role 

About the Role

We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service.

As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships.

Key Responsibilities

Respond to customer enquiries via phone, email, and online channels.
Provide accurate information and resolve customer issues in a timely manner.
Build and maintain positive relationships with customers and stakeholders.
Update customer records and maintain accurate system data.
Escalate complex queries where appropriate and follow through to resolution.
Support customer onboarding and ongoing account management activities.
Work collaboratively with colleagues to improve service delivery.
Identify opportunities to enhance the customer experience.

About You

Previous experience in a customer service, advisor, or contact centre role.
Strong communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
A professional and solution-focused approach to customer interactions.
Good attention to detail and organisational skills.
Competent in Microsoft Office and customer management systems.
A team player with a genuine commitment to delivering excellent service.

What's on Offer

Full training and ongoing development.
Career progression opportunities.
Company pension scheme.
Generous holiday entitlement.
Supportive and professional working environment.

How to Apply

To apply, please submit your CV and a brief cover letter outlining your suitability for the role.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. 

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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