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Contact Centre Advisor
Job Posted: 13 hours ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Bristol
Expire in: a month
Job Description
Job Title: Contact Centre Advisor
Hours: Monday to Friday, between the times of 08:00-18:00-40 hours per week
Salary: £26,000 Basic + Bonus (OTE £30,000)
Ref: 28722
Contact Centre Advisor Benefits:
Training.
Company pension.
Employee discount.
Long Service Award.
Free onsite Parking.
30 Days Holiday (Including Bank Holidays).
Contact Centre Advisor Responsibilities:
Working on behalf of the dealerships as an extension of the Service Department, to help create a positive and professional impression for new and returning customers who are interested in booking their vehicles in.
You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
Predominantly focusing on handling Inbound calls but also extending to making outbound calls, processing internet enquiries and replying to customer emails.
Providing efficient, informative, and detailed support to incoming customers.
Updating and maintaining internal systems and processes to ensure accurate records are kept.
Earning of commission through hitting target driven KPIs and mild upselling.
Contact Centre Advisor Requirements:
Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable but full training will be provided.
You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar sales position will be an advantage.
Octane Recruitment
Consultant – Beatrice Dickinson
STHOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential AppointmentsBefore You Apply
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