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Contact Centre Agent
Job Posted: 26 minutes ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Maidstone, Kent
Expire in: a month
Job Description
Contact Centre Agent
Location: Maidstone (Aylesford)
Salary: £28,000 per annum
Hours: Monday to Friday, 9:00am to 5:30pm (30 minute lunch break)
Are you a confident communicator who enjoys building rapport and delivering exceptional customer service? This is an exciting opportunity to join a growing automotive contact centre team at a well-established, privately owned multi franchise business representing several premium vehicle brands.
You will be responsible for liaising with new and existing customers regarding routine servicing, maintenance, and repairs. Your goal will be to convert these conversations into confirmed bookings through effective outbound prospecting, while also managing inbound service enquiries.
Key Responsibilities:
Contact customers and prospects by telephone to secure service and maintenance bookings
Handle inbound booking enquiries efficiently and professionally
Maintain accurate records and call logs within the CRM system
Promote products and services, identifying upselling opportunities aligned with customer needs
Deliver follow-up calls to ensure excellent customer satisfaction
Meet personal and team targets for call volume and booking conversionsSkills & Experience:
Essential:
Confident telephone manner with strong verbal communication skills
Proven ability to achieve targets and maintain high service standards
Customer-focused approach with the ability to adapt to different personalities
Experience using CRM systems and managing databases
Organised, self motivated, and able to prioritise effectively
Proficient in Microsoft Office and call centre applicationsDesirable:
Experience within the motor trade or a similar contact centre environment
Knowledge of Pinewood Pinnacle DMSBenefits:
Competitive salary of £28,000 per annum
Excellent career development opportunities
Manufacturer and in-house training
20 days' holiday (rising to 25 with long service)
Company pension scheme
Staff and family discount schemeIf you're a motivated individual who thrives on delivering great service and achieving results, we'd love to hear from you. Email: (url removed)
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
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