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Contact Centre Manager
Job Posted: 5 days ago
Salary: £ 55,000 - 60,000 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire
Expire in: 23 days
Job Description
Title: Contact Centre Manager
Location: East Midlands 100% office based
Term: Permanent
Hours: Monday-Friday
Salary: Up to £60,000 DOE + benefits
This is an exciting opportunity for an experienced Contact Centre Manager who has previously working within financial services, to join a growing business. Based East Midlands. Leading a team of up to 75FTE.
Do you have excellent leadership skills?
Do you follow a task through to end result?
Can you drive contact centre performance?
Key Responsibilities of the Contact Centre Manager.
Proactively managing the contact centre team.
Negotiating agreements where appropriate.
Working closely with clients to achieve the right outcome.
Make referrals for support and provide advice and information.
Build excellent customer and stakeholder relationships, both internal and external.
Achieve targets and KPIs.
Managing team of up to 75FTE Skills and experience
Excellent communication skills
Previous experience as a Contact Centre Manager within a financial services team.
Good verbal and written communication skills.
Strong time management & organisation skills.
Confident at making decisions and accountable for workload.
Adaptable and flexible in an ever-changing environment.
Exceptional collaborative skills to work with different departments.
Able to work efficiently, both independently and within a team environment.Please follow the link to apply for this Contact Centre Manager roleBefore You Apply
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Looking for your next career move? Join a top company hiring Contact Centre Manager job near me in Nottingham, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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