Hiring Now: Contact Centre Manager Near You – Apply Today!
Your Next Contact Centre Manager Job Starts Here – Apply Now!
Contact Centre Manager
Job Posted: 7 hours ago
Salary: £ 50,000 - 75,000 / Annum
Job Type: Permanent
Location: LE10, Hinckley, Leicestershire
Expire in: a month
Job Description
Contact Centre Manager required for a Used Car Supermarket in Hinckley
Salary £50k basic with an OTE £75k + Company Car
Working hours: 42.5 hours per week, 5 days out of 7 on a shift pattern.
Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success.
Responsibilities:
* Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
* Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
* Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
* Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
* Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
* Maintain a professional, friendly, and brand-aligned environment within the call centre.
* Provide insights and feedback on customer trends during daily management meetings.
* Liaise with internal departments to ensure seamless communication and collaboration across the business.
Requirements:
* Proven experience in a Call Centre Management or similar leadership role
* Strong track record of driving sales and customer satisfaction.
* Exceptional leadership, coaching, and motivational skills
* Strong organisational and time management abilities.
* Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
* FCA accreditation (or willingness to obtain)
* A proactive, professional, and customer-focused mindset.
Benefits:
* Tesla Company Car, Competitive salary and performance-based bonus
* Opportunity to work with one of the UK’s fastest-growing car supermarkets.
* Supportive and energetic team environment.
* Career development and progression opportunities.
Full company details available on application. Apply now with your full CV to Mary at WeRecruit Auto Ltd quoting job reference ST1689
Automotive - Motor Trade – Contact Centre Manager - Call centre- Call centre manager – Car Sales - Hinkley - Coventry - Lutterworth - Northampton - Lutterworth - Leicestershire - Job
Follow us on Instagram @werecruitauto
Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunitiesBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Contact Centre Manager job near me in LE10, Hinckley, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).