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Contact Centre Operative
Job Posted: 16 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Job Title: Contact Centre Operative
Duration: 12 months, temp to perm
Location: Manchester/Hybrid (four days per week in the office)
Salary: Competitive
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Join a Leading Bank as a Contact Centre Operative - Manchester City Centre
Temp to Perm | Competitive Salary | Hybrid Working | Career Growth Opportunities
Our client, a top name in the banking industry, is looking for 5 enthusiastic Contact Centre Operatives to join their vibrant team in Manchester City Centre. This is your chance to grow your career in financial services, with fantastic training, support, and the potential for a permanent position.
What You'll Do
As a Contact Centre Operative, you'll be the friendly voice and problem-solver for shareholders - ensuring every query is handled with care, accuracy, and professionalism.
Your day-to-day will include:
Engaging with Customers: Handle around 80% of inquiries over the phone, delivering quick, clear, and professional responses.
Investigating & Resolving Issues: Use your attention to detail to investigate shareholder account discrepancies and take ownership until resolution.
Trading Support: Execute telephone trades accurately and compliantly, following internal procedures.
Team Collaboration: Work closely with other teams to resolve complex issues and keep shareholders informed.
Follow-Up & Accountability: Track and close out open items daily to ensure first-class service delivery.
What You'll Bring
Excellent communication skills and a genuine passion for helping people.
A proactive, problem-solving mindset and ownership of your work.
A professional, positive attitude and desire to grow within a respected financial institution.
Why You'll Love It Here
Hybrid Working: Enjoy flexibility with a mix of home and office work.
Career Development: Benefit from full training, coaching, and opportunities to advance your career.
Supportive Environment: Join a friendly, energetic team that values collaboration and celebrates success.
Take the next step in your career today!
Apply now and become part of a team that's shaping the future of customer service in banking.
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV.
Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Contact Centre Operative job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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