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Contact Centre Operator - Customer Service
Job Posted: 2 months ago
Salary: £ 12.77 - 13.99 / Hour
Job Type:
Location: Rawtenstall, Lancashire
Expire in: a month
Job Description
Step into a fresh opportunity with The Best Connection, now recruiting for a dynamic and fast-growing call centre in Rawtenstall. This is no ordinary office-think modern, vibrant workspace, a supportive team culture, and real scope for progression from day one. Whether you're starting your career or ready to take the next step, this is your chance to join a company that invests in young professionals and rewards ambition.
Temporary Operational Support Assistant
Rawtenstall
We are delighted to be recruiting for a Temporary Operational Support Assistant for our client in Rawtenstall.
This is a fantastic opportunity to work with a forward-thinking care provider that empowers people to live independently in their own homes. If you're organised, proactive, and passionate about delivering excellent customer service, we'd love to hear from you.
The Role
As an Operational Support Assistant, you will play a key role in supporting day-to-day operations and ensuring service users receive timely, effective support.
Your responsibilities will include:
Acting as the first point of contact for enquiries, referrals, and TEC equipment installations
Providing operational support including answering calls, data entry, booking appointments, and distributing information
Scheduling technician visits efficiently and optimising appointment routes
Liaising with service users, families, GPs, nurses, social workers, and community organisations
Learning to triage TEC equipment issues and carrying out basic fault-finding
Maintaining accurate and up-to-date service user records (e.g., TCES, UMO CRM)
Handling sensitive information in line with data protection policies
Preparing documentation for new service users and responding to stakeholder queries
Supporting service KPIs and quality standardsAbout You
We're looking for someone who is:
An excellent communicator, ideally with customer care experience
Highly organised with strong administrative skills
Confident using computer systems and CRM/databases (training provided)
Proactive, flexible, and detail-oriented
Compassionate and customer-focused, with a strong understanding of confidentiality
Able to prioritise effectively in a fast-paced environment
Adaptable, reliable, and willing to help wherever needed
Enthusiastic with a positive, team-focused attitudeMinimum Requirements
Enhanced DBS issued within the last 3-6 months (if not, this must be applied for immediately - you cannot start without it)
Excellent communication skills
Strong IT skills and the ability to learn new systems quickly
A reliable and hardworking approach
Right to work in the UK (this role is not eligible for sponsorship)Shifts Available
Monday - Friday: 16:30 - 22:30- £13.19 per hour (2 positions available)
Sunday - Wednesday:
Sunday: 11:00 -20:00 - 12.77 per hour - Monday - Wednesday: 17:00 - 23:00 - 13.99 per hour (1 position available)
Wednesday - Saturday:
Wednesday - Friday: 17:00 - 23:00 - 13.99 per hour - Saturday: 10:30 - 19:30 - 12.77 per hour (1 position available)
Out of Hours Operator: Saturday and Sunday: 14:00 - 23:00 - 13.19 per hour (1 position available)
The Best Connection is acting as an Employment Business in relation to this vacancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Contact Centre Operator - Customer Service job near me in Rawtenstall, Lancashire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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