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Contact Centre Team Leader
Job Posted: 13 hours ago
Salary: £ 32,200 - 32,200 / Annum
Job Type: Permanent
Location: Bournemouth, Dorset
Expire in: a month
Job Description
Lead a passionate, people-first team and deliver exceptional care from behind the scenes.
We’re looking for a dedicated and motivated Contact Centre Team Leader to join our clients growing Contact Centre. In this key leadership role, you’ll manage a team of Call Handlers supporting their network of customers across the UK. You’ll ensure that every call reflects their values and delivers the best possible service to clients.
About the Role:
As a Contact Centre Team Leader, you’ll be responsible for the day-to-day performance, motivation, and development of your team. Working closely with the Contact Centre Manager, you’ll help maintain high standards in call handling, customer care, and operational efficiency. You'll also act as a key liaison between your team and the wider business.
Key Responsibilities:
* Lead, coach, and support a team of Call Handlers on shift
* Ensure excellent service delivery in line with customer expectations
* Monitor call quality, performance, and KPIs
* Support other business areas to meet shared objectives and ensure a seamless client experience
* Ensure compliance with Data Protection and Information Security policies
* Champion a customer-first culture and high team morale
What they’re looking for:
Experience & Qualifications:
* GCSE Grade C or equivalent in Maths and English
* Experience in a customer service role, ideally in a Contact Centre setting
* Proven experience leading, mentoring, or coaching a team
* Confident presenting information to colleagues and stakeholders
Skills & Abilities:
* Strong leadership and motivational skills
* Excellent time management and decision-making under pressure
* Able to work collaboratively across all levels of the business
* Comfortable using MS Office and learning new systems
* Resilient, adaptable, and professional in a fast-changing environment
Personal Attributes:
* High energy with a positive, solutions-focused mindset
* Committed to professional, ethical standards and confidentiality
* Empathetic, team-oriented, and approachable
* Flexible to work within Contact Centre operating hours
* Aligned with our core values:
* Caring
* Responsibility
* Innovation
* Releasing Potential
If you're passionate about leadership, customer care, and creating a positive team culture, this is your opportunity to grow with a leading brand and provider.
Salary: £32,200 per annum
Benefits: 25 days holiday plus bank holidays, birthday off, health cash plan, pensionBefore You Apply
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Looking for your next career move? Join a top company hiring Contact Centre Team Leader job near me in Bournemouth, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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