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Contact Centre Team Leader
Job Posted: a day ago
Salary: £ 28,500 - 28,500 / Annum
Job Type: Permanent
Location: S81, Worksop, Nottinghamshire
Expire in: a month
Job Description
Nova Talent is partnering with a young and innovative company that is experiencing continual growth. Together, we are sourcing a Contact Centre Leader to ensure the team is well-organised and effectively led to complete daily tasks efficiently in relation to Importing/Exporting goods.
In this role, you will lead your team to exceed customer expectations while closely monitoring overall team performance.
Key duties will include (but are not limited to):
* Ensure the shift is adequately staffed.
* Develop and assign tasks to staff members, oversee completion of tasks.
* Create development opportunities for experienced staff members.
* Monitor team and capture performance data to develop staff members.
* To ensure changes to documents are communicated effectively to the team to ensure updates are applied and relevant documents are signed and consolidated.
* People Management: end to end lifecycle of your people.
* Preparation and completion of customs entries for import and export.
* Accurate data entry.
* Respond to customs queries, including commodity codes, duty rates, licences and documentation.
* Calculation of duty and VAT.
* Maintain compliance with current and evolving legislation and customs procedures.
* The ability to work in a multi-software work environment.
* Maintain compliance with current and evolving legislation, laws and customs procedures.
* Experience with organising and assigning shift tasks and holding staff members accountable for completion.
* To complete daily shift report at the end of every late shift ensuring that all areas are accurately completed, and all aspects are checked fully.
* Adhere to company policy and procedures and ensure compliance from your shift team.
* To report and contribute to continuous improvement activities.
* Ensure company procedures are followed to ensure that there is no financial loss to the company or third parties.
What we are looking for:
* The ability to communicate effectively with external customers, key stakeholders and colleagues.
* Team management experience.
* Ability to make decisions quickly and confidently based on company policies and practices.
* Strong attention to detail.
* Customs or logistics knowledge would be highly advantageous.
* Strong PC skills including Office 365 packages.
Salary and Benefits:
Starting Salary £28,500
Company pension
Free parking
On-site parking
8 hour rotational shift pattern between 6am and 10pm/Tuesday to Saturday
Overtime AvailableBefore You Apply
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Looking for your next career move? Join a top company hiring Contact Centre Team Leader job near me in S81, Worksop, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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