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Contact CentreTeam Leader

Job Posted: 24 days ago

Salary: £ 33,400 - 33,400 / Annum
Job Type: Permanent
Location: Melton Mowbray, Leicestershire

Expire in: 4 days

Job Description

Contact Centre Team Leader

Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers.

The salary is £33,400 per annum.

Benefits and Package for a Contact Centre Team Leader:

Salary: £33,400
Hours: Full-time
Contract Type: Permanent
Location: Melton Mowbray
Christmas Bonuses given
25 days holiday plus bank holidays increasing to 28 dependent on service
Extra days holiday given over Christmas
Health care Plan
Free Parking
Company Pension
Yearly pay rises offered 

Key Responsibilities of a Contact Centre Team Leader:

Lead and motivate your team to hit targets
Deliver excellent customer service
Train, coach, and develop team members
Monitor performance and improve results
Ensure compliance through regular reviews
Run team meetings and support collaboration
Follow and promote company processes
Support customer queries via phone and email when needed
Drive first contact resolution
Work closely with other teams to resolve issues
Share knowledge and support the wider teamKey Skills and Experience of a Contact Centre Team Leader:

Exceptional organisational skills and a keen eye for detail.

Proven experience in leading or mentoring a team in a Contact Centre environment.
Strong interpersonal and communication abilities.
A proactive and problem-solving mindset with a passion for delivering excellence.
Excellent customer service with a 'customer first' mentality
Strong communication skills, both written and verbal
Computer literate & a proficient/advanced user of Microsoft Excel
A growth mindset that actively seeks opportunities to develop and grow themselves, colleagues & their business.
Self-motivated/upbeat individual with the ability to work fast paced, learn quickly and retain a high-level of information If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Contact CentreTeam Leader job near me in Melton Mowbray, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!