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Contract Administrator
Job Posted: 2 hours ago
Salary: £ 14.59 - 14.59 / Hour
Job Type: Contract
Location: M20, Northenden, Manchester
Expire in: a month
Job Description
Job Title: Contract Administrator
Location: Princess Road Manchester M20 2UR( 2 days in the office 1 week, 3 days the following week)
Contract Length: 6 months (with potential extension)
Shift Pattern: Monday - Friday
Payrate: £14.59p/h PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Contract Administrator on behalf of Siemens.
The Contract Administrator will be responsible for processing Response, (SUS) Software Update Services and (SP) Solution Partner contracts.
The Co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.
Responsibilities:
● Order Processing for all service contracts.
● Renewal and Service Credit Quotations for all CS Contracts.
● Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting.
● Manages all Response Contract documentation, and manages the filing system within the network.
● Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA.
● Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements.
● Generates monthly Service Credits statements inline with customer and engineer requirements.
● Updating of EQMS procedures.
● Supporting and training contract administrators and coordinators on contract activities.
● Creating a service ticket in the designated ticketing system.
● Ensuring the compliance with the relevant KPI targets.
● Escalate issues to the applicable Manager according to defined parameters.
● Ensures a high quality standard of the contract / rota / iBase / customer database entries.
● Providing support to other DI Businesses for contract activities.
● Monitor customer satisfaction requirements.
Key Skills / Experience Required:
● Excellent interpersonal skills, in particular telephone skills, are essential.
● Excellent communication skills with the ability to communicate with managers and customers.
● Exceptional organisational skills with the ability to prioritise tasks. ● An understanding, appreciation and experience of providing high level customer service.
● An ability to be innovative and address problems with creative solutions. ● The ability to work within a team or on own initiative in a high pressure environmentBefore You Apply
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