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Contract Support
Job Posted: 11 hours ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: CM24, Molehill Green, Essex
Expire in: a month
Job Description
The main feature of this role will be to provide exceptional customer service and business support to contribute to the continued growth and success of the Business Unit. Understanding, anticipating, and delivering to customer needs, achieving results within quality and time constraints.
Responsibilities:
* Providing support to the client and answer calls and emails in a professional and timely manner
* Determine the nature, priority of faults based on information provided by the client.
* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
* Managing the supply chain and drive them to attend within required SLA’s.
* Driving the engineering team to attend to all callouts within required SLA’s.
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
* Raise and assign work orders to relevant resources.
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations.
* Monitoring calls received from the customer through to call completion and updating records.
* Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
* Ensure QHSE documentation is maintained and readily available using company systems.
* Manage system as a key user on site including PPM records, reactive and reporting.
* Promote and maintain company culture throughout the team.
* Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
* Effective communication with all levels of internal teams and external customers
* Familiar with daily operations and the specific scope of the contract
* Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support ManagerBefore You Apply
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Looking for your next career move? Join a top company hiring Contract Support job near me in CM24, Molehill Green, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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