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Contract Support

Job Posted: 6 days ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: RH19, Felbridge, Surrey

Expire in: 22 days

Job Description

RESPONSIBILITIES:

  * Providing support to the client and answer calls and emails in a professional and timely manner

  * Determine the nature, priority of faults based on information provided by the client

  * Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

  * Managing the supply chain and drive them to attend maintenance visits within required SLA’s including communicating with site clients.

  * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.

  * Raise and assign work orders to relevant resources

  * Monitoring contractor communication for site visits through to PPM completion and updating records such as Elogs and compliance tracker.

  * Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.

  * Ensure OP18 documentation is maintained and readily available using company systems

  * Manage system as a key user on site including PPM records, reactive and reporting.

  * Effective communication with all levels of internal teams and external customers.

  * Familiar with daily operations and the specific scope of the contract.

  * Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

Before You Apply

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