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Contract Support Lead
Job Posted: 2 days ago
Salary: £ 19.15 - 19.15 / Hour
Job Type: Temporary
Location: Atherstone
Expire in: a month
Job Description
Contract Support Lead
Our client is a Facilities Management organisation and they are looking for an experienced Contract Support Lead to join their team based out of Twycross Zoo in Atherstone.
The ideal candidate will provide effective 'account coordination and administration' and will be especially confident with excel spreadsheets and budgeting.
This is a temp to perm contract and after 20 weeks you will ideally become a permanent member of staff with a salary of £30,000 per annum. The initial hourly rate for the first 20 weeks will be £19.15PH (Umbrella).
Please see the full job description below and apply if you have the relevant experience and skills!
Role Duties & Responsibilities
The Contract Support will provide effective 'account coordination and administration'. Which can be subdivided into four key areas
Finance Control - You will be responsible for controlling the account finance process from generation of cost through to chasing of debt to include Budget tracking, client approval, cost control, invoicing, WIP , Debt and reporting. Using their COINS finance system you will ensure that all cost expended are covered under purchase orders and either under the contract terms or by separate client instruction, you will ensue that the site processes are tuned to ensure efficiency and create a gate process that has to be completed prior to placing orders. You will track spend against budgets and ensure that regular reviews are carried out with the customer for reconciliation or approvals as necessary. Your efficient process will ensure that Debt and WIP is kept to a minimum and cash is received on time.
FM Helpdesk and Compliance - Experience in the use of CAFM systems is advantageous especially Concept and understand how you can use the systems to your advantage to deliver their PPM and reactive works linking with their finance system COINS with the desire to become the systems 'super user.' You will support the Account and Facilities Managers and site team with workload allocation, job management and reporting. Although the Facilities Manager will allocate the workload you will be expected to keep an overview of activities and understand how to produce reporting to feed into our KPIs and balanced scorecard.
Additionally, they use an online compliance system called ACT to track, manage and evidence statutory compliance routines. You will ensure that inspections/assessments are uploaded and monitored to ensure compliance levels remain compliant. Full training will be provided on all the above. They manage a number of specialist service contractors on behalf of the Zoo, within your role you will need to schedule and arrange attendance, check RAMS, insurance and other certificates are valid before they can commence work. Once work is complete service sheets are to be obtained, saved in the correct folder and/or uploaded to the Act system and any remedial actions identified to the Facilities and Account Manager.
Communication - You will own the communication both internal, client and external ensuring that we have a joined up and consistent message throughout. You will quickly familiarise yourself with all client stakeholders and understand the client operation to address their individual needs appropriately including. Voice - telephone helpdesk, face to face, during formal meetings and informal chats with the intention of becoming the first point of contact for all day-to-day operational contract queries from the client, stakeholders, engineers, and suppliers. You will process these queries in the best interests of the client ensuring you make the best use of tools available for you. Written - emails, monthly reports, noticeboards, newsletter, company cascade documents, bid documents, procedures, SOPs will all be prepared and formatted by you so that we present a consistent message in line with corporate branding and contract identity. If you have marketing and communication skills or experience this will be excellent grounding however your skills in MS packages will be the essential to complement the existing site team.
Minor works/Quotes/Project - You will ensure that all minors works (extra to contract) are defined using the correct controls and signed off by the Zoo prior to any spend. You will then track the project through throughout it project life ensuring status updates and records are kept. You will eventually develop an understanding of the financial details and build-up of the project proposals.
Supply Chain - Working with the Account Manager and management team you will create formal controls around each vendor whether supplier or subcontractor to ensure best value and service are achieved for the Zoo.
Administration and Specific tasks
· Organisation of social events
· Stationery, ordering and stock.
· Liaison with IT on repairs
· Filing and archiving
· Contactor co ordination
· Timesheet and payroll liaison
· Holiday and sickness tracking and reporting
· Ad-hoc duties to support business needs as required.
Essential Qualifications and Experience
· Highly organised and planned.
· Professional and presented to reflecting the brand environment.
· Experience in multi stakeholder management in similar environment
· Excellent customer relationship and supplier management skills
· Good command of written English, grammar and spelling essential.
· Microsoft Office products
o Outlook diary and inbox management
o Intermediate word skills
o Intermediate/Advance PowerPoint
o Intermediate/Advance excel skills
· Excellent communication and interpersonal skills
· Worked in a building maintenance environment.
· Financial reporting and Accounting experience, raising Purchase Orders to suppliers and Invoices to the client, managing WIP and Debt
· CAFM System operational experience
· Good attention to detail and high level of accuracy
· Comfortable with adopting new technology to simplify our operating processes
· Basic Health & Safety/Compliance knowledge - ability to distinguish between correct and incorrect documentation and the confidence to challenge this when necessary
Desirable Skills & Attributes
· Microsoft Project basic understanding.
· Demonstrate skills for driving innovation and change.
· Experience in producing monthly reports.
· Marketing or communication experience
· Use of finance systems. COINS would be an advantage.
· Understanding and use of CAFM systems. Concept Evolution an advantage.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employerBefore You Apply
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