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Contractor Customer Resolution Specialist
Job Posted: 2 days ago
Salary: £ 150 - 150 / Day
Job Type: Contract
Location: Nationwide
Expire in: a month
Job Description
CUSTOMER RESOLUTION SPECIALIST (CONTRACTOR)
DAY RATE: £150
Our client is looking for a Customer Resolution Specialist who has previous experience working as a contractor through an umbrella company.
You’ll need proven experience handling complex customer cases within a Banking environment and significant experience working with vulnerable customers. The assignment is expected to last 3 months but could be extended.
ABOUT THE ROLE
As a Customer Resolution Specialist, you will be responsible for handling complex cases, building rapport with customers over the phone to agree and implement workable solutions.
RESPONSIBILITIES
As a Customer Resolution Specialist, you will be:
* Speaking with customers over the phone, both inbound and outbound, who are in arrears
* Building relationships with customers through strong listening skills and being there to support them during the arrears process
* Investigating the situation, looking at options to support the customer and setting up payment plans
* Liaising with other departments and clients
* Updating internal systems with accurate information
* Working to set policies and procedures and all deadlines
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Customer Resolutions Specialist, you must have:
* Previous experience within a phone-based customer service role, dealing with vulnerable customers or arrears/ debt.
* Experience within a highly regulated environment, preferably financial services or banking.
* Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner
* Previous experience working as a day rate contractor, through an umbrella company.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Customer Resolution Specialist, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
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