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Contracts Administrator
Job Posted: a day ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: SG1, Stevenage, Hertfordshire
Expire in: a month
Job Description
Purpose of Role
The Contracts Administrator plays a vital role in ensuring the accurate and efficient management of customer service contracts throughout their lifecycle. This includes contract creation, renewals, amendments, invoicing, and customer communication. Acting as a key liaison between internal departments and external clients, the role supports business operations and contributes to customer satisfaction and retention whilst always maintaining a commercial focus to drive opportunity.
Key Responsibilities
Contract Management
* Create and maintain contract records in the in-house system, including account details, site information, equipment, contract type, pricing, and invoicing format.
* Monitor contract milestones, renewal dates, and deliverables to ensure timely action.
* Proactively manage contract renewals, identifying opportunities for improvement or adjustment.
Customer & Stakeholder Engagement
* Communicate professionally with customers via phone and email regarding contract status, queries, and updates.
* Collaborate with internal teams (Sales, Finance, Service Delivery) to resolve contract-related issues and ensure alignment.
Documentation & Compliance
* Prepare and issue accurate contract documentation and compliance records.
* Manage contract amendments, variations, extensions, and terminations, ensuring all changes are properly documented and approved.
Invoicing & Financial Accuracy
* Generate and validate invoices in line with contract terms (e.g., annually in advance, quarterly, post-service).
* Review billing against contract agreements to ensure accuracy and resolve discrepancies.
Project Support
* Lead or support contract-related business projects, including system integrations and data migrations.
* Contribute to continuous improvement initiatives within the Contracts department.
Skills & Competencies
Technical Skills
* Proficient in Microsoft Office Suite, especially Excel, Outlook, and Teams.
* Strong keyboard and data entry skills.
* Familiarity with contract management systems or CRM platforms (desirable).
Organisational Skills
* Highly organised with the ability to manage multiple tasks and deadlines.
* Strong attention to detail and accuracy in data and documentation.
* Logical and methodical approach to problem-solving.
Communication & Collaboration
* Clear and professional verbal and written communication.
* Ability to work effectively within a team and across departments.
* Customer-focused mindset with a proactive approach to service delivery.
Analytical & Decision-Making
* Capable of reviewing and interpreting contract terms and financial data.
* Prioritises tasks based on urgency, risk, and business impact.
Qualifications & Experience
* Previous experience in contract administration or a similar administrative role.
* Understanding of service contracts, billing processes, and customer service principles.
* Relevant qualifications in business administration or related fields (preferred).
Working Conditions
* Office-based role with standard working hours.
* Occasional flexibility required during peak periods or project delivery phasesBefore You Apply
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