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Costumer Service and Repairs Manager
Job Posted: 2 days ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Teddington
Expire in: a month
Job Description
Meridian is seeking a Costumer Service & Repairs Manager to join our clients expanding repairs service delivery team.
Location: Teddington
Salary: £40,000 per annum + fantastic employee benefits (see below)
Sector: Social Housing
We’re looking for a confident and experienced leader to head up our client's Repairs Advisors team and help deliver excellent service to their residents. If you’re a natural problem-solver and want to put customers first, this could be the perfect role for you.
In a typical day, you’ll be coaching your team, handling escalated issues, and keeping service quality high across all customer contact channels. You’ll coordinate responses to formal complaints, oversee key performance targets, and act as the first point of contact for clients—making sure we stay one step ahead in delivering great outcomes. You’ll also play a key role in onboarding new clients and introducing systems and contractors, while working closely with finance to ensure smooth invoice processes.
Your ability to stay calm under pressure and keep things running smoothly will be essential. With your excellent communication skills, you’ll keep customers, colleagues, and clients in the loop. You’ll be confident, proactive, and adaptable, and lead by example to deliver exceptional service every time.
What you’ll bring:
Previous managerial experience in repairs.
Strong background in customer service, ideally in social housing.
Confident using IT systems.
Ability to collaborate across teams and deliver against target.
Benefits:
29 days annual leave plus all bank holidays off.
Training opportunities.
£30 a month Wellbeing Allowance to cover gym, gym memberships, Netflix subscription, vitamins, personal healthcare… it is up to you!
Mental Health Support.
Generous pension scheme arrangements -Double employer contributions up to 11.3%.
Additional days off – Move home, Get Married, becoming a grandparent, Bereavement Leave, Carers Leave.
Recognition and Awards.
Private Healthcare options –Children under 21 are included for freeBefore You Apply
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Looking for your next career move? Join a top company hiring Costumer Service and Repairs Manager job near me in Teddington! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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