Hiring Now: Council Tax Customer Service Officer Near You – Apply Today!
Your Next Council Tax Customer Service Officer Job Starts Here – Apply Now!
Council Tax Customer Service Officer
Job Posted: 5 hours ago
Salary: £ 17 - 18 / Annum
Job Type: Contract Temporary
Location: RG40, Chapel Green, Wokingham
Expire in: a month
Job Description
Job Title:
Council Tax Customer Service Officer
Department:
Revenues & Benefits / Customer Services
Job Purpose:
To provide high-quality customer service and administrative support for the billing, collection, and recovery of Council Tax in accordance with legislation, council policies, and best practice. The role involves handling customer enquiries, processing changes, and ensuring accurate maintenance of Council Tax accounts.
Key Responsibilities:
1.
Customer Service:
* Respond to customer enquiries via telephone, email, and face-to-face in a professional and empathetic manner.
* Provide clear and accurate advice on Council Tax liability, discounts, exemptions, and payment options.
2.
Administration:
* Process Council Tax billing, amendments, refunds, and correspondence promptly and accurately.
* Set up and manage Direct Debits, including cancellations and amendments.
* Maintain accurate records in line with Data Protection and GDPR requirements.
3.
Financial Management:
* Negotiate payment arrangements with customers up to pre-liability order stage.
* Handle debit/credit card payments securely and confidentially.
* Assist with credit balance reports, refunds, and suspense account management.
4.
Compliance & Legislation:
* Ensure all actions comply with current Council Tax legislation and internal procedures.
* Liaise with external agencies such as the Valuation Office, enforcement agents, and solicitors when required.
5.
Performance & Teamwork:
* Contribute to achieving collection targets and service standards.
* Support new staff and participate in service improvement initiatives.
6.
Other Duties:
* Assist with preparation of evidence for court hearings when necessary.
* Undertake any other duties appropriate to the grade and nature of the post.
Skills & Experience Required:
* Strong customer service skills with the ability to handle challenging situations sensitively.
* Good knowledge of Council Tax legislation and procedures (desirable).
* Ability to work accurately under pressure and meet deadlines.
* Excellent communication skills, both written and verbal.
* Competent in using IT systems and databases (experience with Civica or similar desirable).
* Numeracy skills and attention to detail.
Working Conditions:
* Full-time, 37 hours per week (flexible or hybrid working may be available).
* Based at Council offices with potential for remote workingBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Council Tax Customer Service Officer job near me in RG40, Chapel Green, Wokingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).