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Council Tax officer
Job Posted: 6 hours ago
Salary: £ 21 - 28.73 / Hour
Job Type: Contract
Location: SG13, Hertford, Hertfordshire
Expire in: a month
Job Description
About the Role:
One of my local government clients is looking for an experienced and proactive Council Tax Officer to join their Revenues team. This is a hybrid role offering flexibility between home and office working.
As a key member of the team, you’ll be the first point of contact for residents, providing expert support on Council Tax billing, registration, and discount/exemption applications. The role is ideal for someone with a strong background in local government revenues and a customer-focused mindset.
Key Responsibilities:
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Handle a high volume of inbound customer enquiries via phone regarding Council Tax.
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Set up and maintain Council Tax accounts, including applying relevant discounts, exemptions, and changes of address.
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Ensure compliance with current Council Tax legislation.
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Accurately update the Academy/MRI system and maintain detailed records.
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Provide clear, empathetic support to residents, helping them understand their liabilities and available support options.
Candidate Requirements:
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Previous experience as a Council Tax Officer within a local authority or similar public sector setting.
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In-depth understanding of Council Tax legislation, billing, and recovery procedures.
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Strong communication skills with a confident, professional telephone manner.
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Proficiency in using Academy (Capita) or MRI software.
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Ability to manage workloads in a fast-paced environment with high levels of accuracy.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel LtdBefore You Apply
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