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Credit Control Manager
Job Posted: 3 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Chester
Expire in: a month
Job Description
Axon Moore are delighted to be recruiting for a fast growing hospitality business based in Chester who are looking for a Credit Control Manager to join their friendly team. Here, you will be joining a business with a fantastic culture and will work out of their stunning offices.
Objectives of the role:
• Responsibility for maximising cash collection whilst minimising overdue debt.
• Ensure that the team are fully trained, and credit policy & processes are understood and adhered to through coaching and development.
• Develop a collaborative working relationship with Operations, to ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business.
Key Responsibilities:
• Act as a point of escalation for Credit Control Team Leaders, other direct reports & Operations colleagues
• Organise the day-to-day tasks and resources across the team to ensure objectives are met
• Provide full management, coaching, support and development to direct reports including regular 1- 2-1’s, team meetings and appraisals
• Build, maintain and promote constructive and productive relationships with customers and other support teams ensuring professional conduct is maintained
• Monitor KPIs to ensure the team is meeting targets and provide additional support as required
• Ensure performance of the Credit Control department is monitored and reported on through insightful KPI’s
• Ensure all processes achieve set SLA’s as per compliance and company requirements
• Develop relevant collection strategies & processes to minimize overdue debt
• Ensure effective processes are in place to minimise the transfer of debt to the Debt Recovery team
• To manage relationships with external solicitors to balance cost vs collection of ex customers
• Manage timely resolution of disputes & queries
• Leverage technology to enhance cash collection and debt recovery procedures within the Credit Control Team
• Drive continuous improvement initiatives to enhance Credit Control processes and internal/external customer engagement
• Develop a collaborative working relationship with Operations, so that the needs of all departments are balanced, to the benefit of the Business as a whole, ensuring regular debt reviews are performed and issues are escalated as necessary
• Deliver regular monitoring of accounts and ledger reviews and organise and attend monthly debt reviews and ensure action points are followed up
• Manage credit risk through the completion of credit checks and regular limited company monitoring
• Ensure there is relevant Credit Control resource and provide cover, where necessary
• Adherence and promotion of the department’s GDPR policies
• Other related duties and project work as reasonably requested
Skills and Experience:
• Minimum of 5 years’ credit control experience, preferably in a similar environment
• Minimum of 3 years’ experience of leading and managing teams
• Recognised relevant qualification (e.g. AAT, CICM) desirable
• Strong leadership skills, with the ability to set clear objectives and track team performance
• continuous improvement
• Strong team management and communication skills evidencing effective negotiation skills
• Exceptional relationship building skills with the proven ability to build and maintain effective relationships with internal and external stakeholders
• Good IT and systems skills, able to build structured reports, including spreadsheet analysis
• Strong experience of end-to-end collections strategy, processes and regulation relating to outstanding debts
• Strong organisational and time-management skills
• Highly self-motivated and adaptable to change
• Able to display and promote a proactive, positive, professional team atmosphere and engage with our values
In return you will benefit from a competitive salary DOE + Bonus + other benefits. Please note this role is office basedBefore You Apply
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