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Credit Controller
*Hybrid Role*
Hours: 36 hours per week
Salary: Up to £30,000 per annum
Holidays: 28 days per year + 3 extra bank holidays (Christmas, Boxing Day, and New Year’s Day)
Benefits: Health bonus scheme and a range of employee benefits
Join a Team That Truly Cares About People
We’re looking for a confident, empathetic, and proactive Credit Controller who enjoys building rapport and finding practical solutions. This isn’t just about managing payments — it’s about helping customers take control of their finances and ensuring every interaction leads to a positive outcome.
If you’re someone who can balance compassion with clear communication and good judgment, this could be the perfect next step for you.
What You’ll Be Doing
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Managing a daily queue of allocated customer accounts
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Contacting customers via phone, email, text, and letter to discuss arrears and agree suitable repayment plans
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Offering forbearance options where a payment plan isn’t the right approach
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Handling inbound calls and customer queries with professionalism and care
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Working collaboratively with other teams to ensure the right outcomes
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Liaising with debt management agencies when appropriate
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Taking manual payments securely over the phone
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Reviewing customer credit information and maintaining accurate records
What We’re Looking For
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Previous experience in credit control, collections, or customer finance
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Excellent communication skills, both written and verbal
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Strong organisational and data entry skills
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Comfortable working with databases and computer systems
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A natural problem-solver with empathy and integrity
Our Values
We are responsible – conscious of our impact on people and the planet
We care about you – kind and compassionate with our customers and each other
We work with you – supporting financial wellbeing for customers and the wider community
Why You’ll Love It Here
You’ll join a supportive, people-focused team where integrity and fairness come first. You’ll be encouraged to use your initiative, develop your skills, and genuinely make a difference in customers’ lives. With a competitive salary, health bonus, and extra time off over Christmas, this is a great opportunity to grow in a role that truly matters.
If you’re ready to join a company that values doing the right thing, we’d love to hear from you.
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Looking for your next career move? Join a top company hiring Credit Controller job near me in NN3, Moulton, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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