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Credit Controller

Job Posted: 21 days ago

Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Hinckley, Leicestershire

Expire in: 7 days

Job Description

Credit Controller 
 Based in Hinckley
 5 days a week on site 
 Paying £25k - £28k DOE

We're looking for a confident and customer-focused Credit Controller to join a busy and fast-paced finance team based in Hinckley.

This is a fantastic opportunity for someone with previous collections experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.

The successful candidate will play a key role in maintaining cash collections, reducing overdue debt and delivering excellent customer service throughout every interaction.

The Role

As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.

Key Responsibilities

Contacting customers regarding overdue accounts
Handling payment and service queries primarily over the phone
Delivering a high level of customer service on every interaction
Updating internal systems with accurate and timely notes
Processing debit and credit card payments
Working collaboratively with internal teams to resolve account queries
Completing account adjustments where required
Preparing detailed account histories for escalation where resolution has not been possible
Managing workflow tasks accurately and within agreed timescales
Working towards collection, outbound call and Direct Debit targets 

About You

Minimum of 2 years' experience within collections or a similar role
Confident communicator with strong telephone skills
Positive, resilient and target driven
Strong negotiation and problem-solving abilities
Able to work effectively in a fast-paced environment
Good attention to detail and organisational skills
Reliable with excellent attendance and punctuality 

51701CH

INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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